Patricia De Guzman
06 September 2018
Robert Walters Middle East
A well established bank in the Middle East is seeking for a Head of Operations to achieve the bank's overall strategy overlooking the banking operation function that includes the operational business functions across geographical presence and subsidiaries. The job includes directing and overseeing the company's banking operations function relating to central operations, branch operations, trade services operations, treasury operations and cards/electronic banking operations.
Duties and Responsibilities:
Efficient and effective delivery of repeatable and reliable operations activities covering the following areas: Central Operations, Card Operations, Retail Bank Operations, Trade Finance Operations, Treasury Operations and Credit Operations
Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
Ensure compliance with Regulatory requirements relating to Banking Operations.
Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls, and improve service quality and customer service.
Minimum Experience and & Qualifications:
At least 10-12 years of relevant experience in Operations Management; similar Leadership and management role for at least 7 years .
Knowledge in implementation of major systems (Core Banking).
Must be Arabic speaker.
Knowledge in the various Investment products and services, Sharia Compliant products and Cash Management services and solutions .
CPA, MBA or equivalent experience in financial services.
Strong IT knowledge skills, Project Management, familiar with Compliance and AML best practices & Corporate Governance best practices.