Business Analyst

Our client is a global and innovative wholesale travel organisation, currently undergoing an exciting large-scale digital transformation program. To further enhance their renowned travel marketplace platform, they are looking for a Business Analyst (Customer and Supplier Onboarding) to join their creative and high-performing Technology team, within the IT transformation program.

As a Business Analyst, your responsibilities will be:

• Offering solutions to improve customer and supplier onboarding efficiencies, using the latest innovation tools such as robotics, machine learning and automation
• Lead all documentation, review and analysis of end-to-end and cross functional processes
• Business process reengineering and ensuring these meet business needs
• Gathering requirements from stakeholders to define business processes across multiple areas
• Using requirements to deliver solutions that improve the entire customer and supplier onboarding journey
• Reporting directly to the Transformation Director, working together on the strategy for customer and supplier onboarding

As a Business Analyst, you will have the following skills and experience:

• Bachelor’s degree in Information Technology or related field
• At least 3 years’ proven experience in business process mapping, reengineering and design
• Experience working on transformation projects is highly desirable
• Ideally have worked on improving customer and supplier onboarding processes
• Must have a data-driven mindset
• Good knowledge of the travel industry is highly desirable, as well as business processes in this industry
• Excellent verbal and written English communication skills
• Excellent stakeholder management

This role is remote based, please share your CV for immediate consideration.