Consultant Ohood Sabbagh
Date posted 18 January 2019 2019-01-182019-03-17 retail Dubai Dubai AE AED 25000 30000 30000 MONTH Robert Walters https://www.robertwalters.ae
We are currently looking for a CRM Manager to work for a Multinational Fashion Luxury Brand. The role is based in Dubai, UAE.
- Manage the customers’ database and increase number of clients
- Ability to extract data, data mining, KPI, strategic analysis and reporting
- Implement marketing tools such as targeting, contact strategy, ROI Maximization…
- Manage the customer complaints and the customer service
- Focus on coordination between different teams to ensure clear communication and help plan events, promotions of the brand and to push the product launches towards a targeted client segment
- Handle event management related to CRM and coordinate the budget
- Provide CRM trainings for new joiners in store.
- Minimum 7 years of CRM experience in Luxury Retail (Watches & Jewellery, Fashion)
- Experience in CRM project management
- Excellent knowledge in Excel, statistical tools, reporting tools and SAP would be a plus
- Ability to prepare forecasting models and data mining
- Candidate must be goal oriented and proactive
- Candidate must speak English fluently, Arabic/French would be a plus