E-commerce Manager

A unique opportunity awaits for an experienced E-commerce Manager to join a newly established luxury bullion retailer in Dubai.

Location: Dubai

Keywords: e-commerce, luxury retail, customer experience, team management, order fulfilment, digital commerce

A unique opportunity awaits for an experienced E-commerce Manager to join a newly established luxury bullion retailer in Dubai. This is the first operational hire for a business backed by decades of expertise in the precious metals industry, offering you the chance to shape and scale a premium B2C e-commerce platform from the ground up. You will work directly with the founder, playing a pivotal role in launching and growing the company’s digital and operational functions. The brand is positioned at the intersection of luxury and discretion, focusing on delivering an exceptional customer journey through confidential transactions and high-touch service. If you are passionate about luxury retail, thrive in early-stage environments, and are eager to build processes that support rapid growth, this role offers an outstanding career trajectory and the chance to make a lasting impact.

• Be instrumental in launching a new luxury e-commerce platform selling gold, silver, and other precious metals directly to consumers, with future plans for retail expansion and selective B2B trading.
• Work closely with the founder as the first operational hire, giving you significant influence over business direction, process design, and team culture in a high-potential environment.
• Enjoy the excitement of building a premium brand focused on discreet transactions and exceptional customer experiences, supported by an established international precious metals firm.

What you'll do:

As an E-commerce Manager, your day-to-day responsibilities will centre around managing every aspect of the online retail operation. You will be responsible for ensuring that the digital storefront is optimised for both user experience and operational efficiency. Your role will involve close collaboration with warehousing partners for secure storage solutions as well as overseeing dispatch logistics so that each transaction is handled with utmost confidentiality. Building out a customer service function will be key; your ability to nurture a supportive team environment will ensure that every client receives attentive care reflective of a luxury brand. You will also play an integral part in developing scalable processes that underpin business growth while working alongside marketing colleagues to enhance visibility and engagement. Success in this position means consistently delivering excellence across all touchpoints—from website performance through to after-sales support—while adapting quickly as the company evolves.

• Oversee the end-to-end management of the e-commerce platform (such as Shopify), ensuring seamless launch and ongoing optimisation of the B2C storefront.
• Maintain accurate product listings, pricing strategies, inventory levels, and website performance metrics to ensure a premium online shopping experience.
• Coordinate all aspects of order fulfilment including warehousing logistics, dispatch operations, and timely delivery to customers.
• Liaise with secure vaulting and distribution partners to guarantee safe storage and confidential delivery of precious metals.
• Build, train, and manage a customer service team of three to five members dedicated to providing responsive and empathetic support.
• Establish robust operational processes that can scale with business growth while maintaining high standards of quality control.
• Collaborate with marketing teams to implement promotional campaigns that drive traffic and sales through digital channels.
• Monitor key performance indicators across sales, customer satisfaction, and operational efficiency to inform strategic decisions.
• Support compliance with regulatory requirements related to precious metals trading and consumer data protection.
• Contribute insights into product development and market trends to help shape future offerings.

What you bring:

Your proven background in luxury retail or premium e-commerce operations equips you perfectly for this E-commerce Manager role. You bring hands-on experience managing sophisticated online platforms where attention to detail is paramount—especially when dealing with high-value items requiring secure handling. Your approach is grounded in empathy; you understand how important it is for customers to feel valued throughout their journey. You have demonstrated your ability to build supportive teams who share your commitment to excellence. Your organisational strengths mean you can juggle multiple priorities without compromising quality. Experience collaborating across departments ensures you can connect effectively with both technical teams and external partners. Your familiarity with digital marketing strategies allows you to contribute ideas that enhance brand presence while your sensitivity towards regulatory requirements ensures all processes remain compliant. Above all, your enthusiasm for shaping new ventures makes you an ideal fit for this exciting opportunity.

• A minimum of three to five years’ experience in luxury retail or e-commerce operations within sectors such as luxury jewellery, watches, high-end fashion, beauty or premium consumer goods.
• Demonstrated success managing or running an e-commerce storefront using platforms like Shopify or similar systems.
• Comprehensive understanding of retail operations including inventory management, order fulfilment logistics, and warehouse coordination.
• Proven ability to deliver exceptional customer experiences tailored for discerning clientele seeking privacy and exclusivity.
• Experience building or leading small teams with a focus on nurturing talent and fostering collaborative working relationships.
• Strong organisational skills with meticulous attention to detail when handling sensitive products such as precious metals.
• Excellent interpersonal communication abilities enabling effective liaison with internal stakeholders and external partners alike.
• Familiarity with digital marketing concepts relevant to driving online sales within luxury segments is highly desirable.
• Comfortable working in early-stage or start-up environments where adaptability and initiative are valued traits.
• Awareness of compliance considerations relating to regulated products or confidential transactions would be advantageous.

What sets this company apart:

This organisation stands out as a new entrant in Dubai’s luxury bullion market but benefits from deep roots thanks to its backing by an established UK-based precious metals firm renowned for reliability over decades. The company’s vision combines tradition with modernity: leveraging extensive industry knowledge while embracing cutting-edge digital commerce practices. Employees enjoy direct access to decision-makers due to flat hierarchies typical of early-stage businesses—your voice will be heard from day one. As part of a small founding team, you’ll have unparalleled opportunities for professional development as the business grows rapidly into new markets including retail stores and selective B2B trading. This is not just another job—it’s your chance to help define what luxury bullion retail looks like in the Middle East while enjoying meaningful responsibility from day one.

What's next:

If you are ready to take ownership of an exciting new venture in luxury e-commerce—and want your contributions recognised from day one—this is your moment!

Apply today by clicking on the link provided; we look forward to learning how your expertise can help shape this ambitious new brand.