Managed Service Provider (MSP)
Maximising potential across the full lifecycle of non-permanent resources.
What is MSP?
A Managed Service Provider (MSP) manages the entire process of attracting, recruiting, and managing your non-permanent workforce. It not only delivers the best non-permanent talent into your organisation but also ensures regulatory compliance and manages the payment of workers and suppliers. This includes:
- Contractor sourcing and selection
- Vendor management
- Time capture
- Payrolling and consolidated invoicing
- Onboarding, offboarding and extensions
- Our route classification tool that makes recommendations on the best talent route based on compliance, availability, skill-matching, and cost.
Our track record
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43,000
Professionals we help start their next chapter
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11,000
Organisations who we help acquire talent
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28
Years of delivering outsourcing solutions to clients worldwide
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60
Countries where we deliver outsourcing services
How MSP recruitment works
Acting as an extension of your internal resourcing function, our Managed Service Provider (MSP) recruitment solution centralises the way you engage, manage, and optimise your contingent workforce. We partner with you to implement streamlined processes supported by leading technologies, including vendor management systems and workforce analytics tools, to ensure every stage of contingent hiring is consistent, compliant, and aligned with your business goals.
Through our managed service provider recruitment model, we consolidate supplier relationships, standardise workflows, and create full visibility over your contingent workforce. This allows you to track spend, improve time-to-fill, and make data-driven decisions that reduce risk and enhance performance. By combining supplier networks with direct sourcing strategies, we give you access to highly skilled contingent workers whilst maintaining compliance.
Our MSP workforce solutions are designed to deliver more than just cost efficiency. We create a positive experience for hiring managers, suppliers, and contingent workers alike, ensuring transparency, scalability, and agility as your business needs evolve.
Key MSP benefits
- Improved workforce visibility
- Cost control, avoidance and savings
- Process compliance and risk mitigation
- Scalability in meeting resourcing demands
- Greater access to non-permanent talent
- Increase the diversity of your workforce
An award-winning service
Case study
Streamlining Contingent Hiring for a Global Financial Services Leader
Our client, a renowned global financial services organisation with a rich history spanning over 200 years, first sought our talent solutions expertise back in 2014. Over the past decade, we have partnered with them as their trusted Management Service Provider (MSP), supporting their talent strategy across EMEA.
Today, our direct hiring team plays a pivotal role in powering our client's contingent hires in the UK, Ireland, and Luxembourg.
What makes our contingent workforce management solutions different?
Powered by data
We make data-driven decisions to optimise your hiring processes and deliver the talent you need effectively and efficiently. The key to operational excellence is accurate data, but many businesses struggle to produce consistent metrics and up-to-date market insight. That’s where RWInsights comes in.
RWInsights is our cloud-based platform powered by 100+ data sources and a global team of data scientists who are experts in talent analytics, and the economic and demographic factors that influence talent. It gives you access to an always-on, personalised talent analytics platform to build a truly data-led approach to managing your non-permanent workforce.
Enabled by tech
Our CWS solutions are always underpinned by technology solutions that meet the specific requirements of our clients. Central to all these solutions is a Vendor Management System (VMS) that enables us to manage the full procure-to-pay process. We have partnerships with the leading VMS providers to ensure the right solution is delivered for your unique requirements.
In addition to this, our RW Plus platform provides dynamic modules for each stage of the talent lifecycle, from route classification through to onboarding. RW Plus can work alongside and integrate seamlessly with the VMS to deliver expectational user experience.
Delivered by experts
Our business is built on providing the expertise to solve your toughest resourcing and talent management challenges. We have talent solutions specialists at every stage of the non-permanent management lifecycle - from finding the talent you need to rigorous process compliance and vendor performance management. Our teams will get to know you, champion your organisation’s story, and connect you to professionals who can transform your business.
We have strong in-built capability for skills-first, diversity and environmental, social & governance (ESG) hiring needs. Our powerful combination of talent marketers and sourcing partners can help you explore and develop more diverse talent pools. Our experts in selection ensure a fair and meritocratic process every time. Whatever your challenges, we provide practical solutions and operational excellence at scale and speed, flexing the size and make-up of our team to match your requirements.
Meet our expert contingent workforce solutions team
Jessica Holt
Managing Director, EMEA
Jessica joined us in 2021 to establish our Consultancy function and now leads our EMEA Outsourcing business, delivering industry-leading RPO, MSP, Consultancy and SOW solutions.
Ryan Broad
Head of Growth, EMEA
Ryan is a strategic leader unlocking growth and innovation across EMEA. With expertise in AI-driven talent solutions, he helps organisations overcome complex workforce challenges.
Melissa Vienneau
Sales Manager, EMEA
An experienced Sales and Business Development Manager, Melissa has over 10 years’ proven experience in recruitment, consistently supporting her clients by ensuring that their workforce solutions are fit for purpose.
Mairianne Reardon
Global Head of Growth and Sales Enablement
Mairianne joined us back in 2017, to head up the APAC Sales team and is now is committed to growing sustainable client partnerships across the globe.
Our other services
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Project RPO
Delivering short-term goals on full-time roles.
Read more -
Hire Train Deploy
Build tech talent, enhance diversity and bridge skill gaps.
Read more -
Resource Augmentation
Expert consultants employed by us, deployed to you.
Read more -
Managed Service Provider (MSP)
Maximising potential across the full lifecycle of non-permanent resources.
Read more
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Contact us to discuss your contingent workforce needs
FAQs
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Who uses an MSP?
Managed Service Providers (MSPs) are used by organisations of all sizes that rely on contingent talent. Fast-growing startups use MSPs to scale quickly and access specialist skills, while SMEs use them to drive efficiency and reduce costs. Large enterprises and public sector organisations adopt MSP solutions to manage high volumes of contingent workers across multiple suppliers and regions. MSPs are especially valuable in highly regulated industries like financial services, healthcare, and energy, where compliance and risk management are critical in a constantly changing regulatory environment. -
What is the difference between RPO and contingent workforce solutions (CWS)?
Simply put, RPO relates to permanent hiring where your provider will manage the full end to end recruitment cycle or just specific parts of the cycle. Contingent Workforce Solutions (CWS) is a service offering to support the delivery and management of non-permanent or contract resources. RPO is often a solution for long-term hiring strategies whilst CWS offers your organisation flexibility for shorter term or project-based hiring. Together, they offer comprehensive and highly flexible solutions to all your talent needs. -
Can an MSP help reduce recruitment costs?
A Managed Service Provider (MSP) helps reduce recruitment costs by consolidating your supplier base, negotiating competitive rates, and introducing streamlined, standardised processes that remove inefficiencies. By using technology such as a vendor management system (VMS), an MSP gives you full visibility of contingent workforce spend, enabling better budget control and smarter decision-making. This model also reduces hidden costs linked to long time-to-fill, inconsistent quality, and the administrative burden of managing multiple suppliers, allowing businesses to achieve both immediate savings and long-term workforce efficiency. -
How do you ensure the quality of Contingent workers?
As an MSP provider we build sustainable partnerships with clients that enable us to truly understand their business and needs. Our recruiters understand the ‘fingerprint of success’ within a client and will assess the quality of candidates they engage with against this market to ensure they are the right fit for the role.