Organisational Change Manager – Transformation (Dynamics 365)

We are partnering with a leading organisation on a major Microsoft Dynamics 365 ERP transformation across the UAE and multiple African markets. We are seeking an experienced Change Manager to lead the people side of this enterprise-wide transformation, ensuring successful adoption of new processes across Finance, Sales, Parts, Service and HR.

This is a strategic Change Management position and not a technical ERP implementation or functional consulting role.

The Role

Reporting into the ERP Programme Lead, you will own the end-to-end Change Management workstream, partnering with senior business leaders, country teams and the Systems Integrator to drive stakeholder engagement, business readiness and user adoption throughout the programme lifecycle.

You will lead Change Management activities from programme mobilisation through go-live and hypercare across multiple countries.

Key Responsibilities

• Develop and deliver the Change Management strategy for a multi-country Dynamics 365 ERP implementation.
• Build strong relationships with Executive Sponsors, Country Leaders and Functional Heads.
• Develop stakeholder maps, sponsor roadmaps and Change Champion networks.
• Lead Change Impact Assessments across business functions, countries and user groups.
• Drive business readiness assessments and provide go/no-go recommendations.
• Develop and execute communication strategies aligned with programme milestones.
• Define role-based training strategies, train-the-trainer programmes and Super User enablement.
• Coordinate workshops, engagement sessions and end-user communications.
• Identify and manage resistance to change through targeted interventions.
• Lead post-go-live reinforcement activities, adoption tracking and hypercare support.
• Report on change progress, readiness, risks and adoption metrics to programme leadership.

Requirements

We're looking for candidates with demonstrated experience leading the people side of large ERP transformations.

You should have:

• Proven Change Management experience on enterprise ERP programmes (Microsoft Dynamics 365 experience preferred).
• Strong experience delivering stakeholder engagement, sponsor management, change impact assessments and business readiness.
• Experience developing communications strategies, training programmes and adoption plans.
• Demonstrated success driving organisational change across multiple business functions.
• Strong facilitation, workshop leadership and executive stakeholder management skills.
• Experience working across geographically dispersed or multi-country organisations.
• Must be based in UAE. International candidates will not be considered at this stage.

Highly Desirable

• Prosci, ACMP, APMG, ADKAR or equivalent Change Management certification.
• Previous experience delivering change programmes across African markets.
• Experience within industrial equipment, manufacturing, dealer or aftersales environments.
• French and/or Arabic language skills.

Please Note

This opportunity is focused on Organisational Change Management.

We are not seeking ERP Functional Consultants, Technical Consultants, Business Analysts or Project Managers whose primary experience centres on system configuration, testing or deployment.

Successful applicants will be able to demonstrate hands-on ownership of:

• Change strategy
• Stakeholder engagement
• Sponsor coaching
• Change impact assessments
• Communications planning
• Training strategy and coordination
• Business readiness
• Resistance management
• User adoption
• Reinforcement and hypercare